Utah § 69-2-204 - Public safety answering point 911 call processing standards.

Full text of Utah Utah Code § 69-2-204 — Public safety answering point 911 call processing standards., with citation guidance and answers to common questions.

§ 69-2-204. Public safety answering point 911 call processing standards.

Effective 5/7/2025
69-2-204.  Public safety answering point 911 call processing standards.
(1)As used in this section:
(a)"Transfer rate" means the percentage of 911 calls that are:
(i)received by a public safety answering point during a fiscal year; and
(ii)transferred to another location in the state.
(b)"Transfer rate" does not include transfers from a public safety answering point to:
(i)988 services;
(ii)poison control; or
(iii)until July 1, 2029, transfers to a public safety answering point or dispatch center managed by the Department of Public Safety.
(2)A public safety answering point shall:
(a)maintain a transfer rate that is no more than 2%;
(b)answer:
(i)90% of all 911 calls within 15 seconds; and
(ii)95% of all 911 calls within 20 seconds;
(c)adopt and implement the statewide CAD-to-CAD call handling and 911 call transfer protocol adopted by the Utah Communications Authority board under Section 63H-7a-204;
(d)participate in the Utah Communications Authority's annual interoperability exercise; and
(e)maintain designation as an emergency medical service dispatch center in accordance with Section 53-2d-403.


Amended by Chapter 346, 2025 General Session

Source: official Utah text · Last verified 2026-08-27

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Frequently Asked Questions About Utah § 69-2-204

What does Utah Code § 69-2-204 cover?

Section 69-2-204 ("Public safety answering point 911 call processing standards.") is part of the Utah Code, the codified statutory law of Utah. It sets out the legal rule or procedure described in the text above. Statutes are amended regularly, so always verify against the official source.

How do I cite Utah § 69-2-204?

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Is this the official text of Utah law?

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