Utah § 80-2-1104 - Child protection ombudsman -- Responsibility -- Authority -- Report.

Full text of Utah Utah Code § 80-2-1104 — Child protection ombudsman -- Responsibility -- Authority -- Report., with citation guidance and answers to common questions.

§ 80-2-1104. Child protection ombudsman -- Responsibility -- Authority -- Report.

Effective 5/6/2026
80-2-1104.  Child protection ombudsman -- Responsibility -- Authority -- Report.
(1)As used in this section:
(a)"Complainant" means a person who initiates a complaint with the ombudsman.
(b)"Complaint" means a complaint regarding an act or omission by the division with respect to a particular child or parent.
(c)"Ombudsman" means the child protection ombudsman created under this section.
(2)
(a)There is created within the department the position of child protection ombudsman.
(b)The director of the Division of Customer Experience within the department shall:
(i)select an ombudsman who has:
(A)recognized executive and administrative capacity; and
(B)experience in child welfare, and in state laws and policies governing abused, neglected, and dependent children; and
(ii)select the ombudsman solely with regard to qualifications and fitness to discharge the duties of the ombudsman.
(3)The ombudsman shall:
(a)unless the ombudsman decides not to investigate the complaint, upon receipt of a complaint, investigate whether an act or omission of the division with respect to a particular child or parent:
(i)is contrary to statute, rule, or policy;
(ii)places a child's health or safety at risk;
(iii)is made without an adequate statement of reason; or
(iv)is based on irrelevant, immaterial, or erroneous grounds;
(b)notify the complainant and the division of:
(i)the ombudsman's decision to investigate or not investigate the complaint; and
(ii)if the ombudsman decides not to investigate the complaint, the reason for the decision;
(c)if the ombudsman finds that a person's act or omission violates state or federal criminal law, immediately report the finding to the appropriate county or district attorney or to the attorney general;
(d)immediately notify the division if the ombudsman finds that a child needs protective custody;
(e)prepare a written report of the findings and recommendations, if any, of each investigation;
(f)make recommendations to the division if the ombudsman finds that:
(i)a matter should be further considered by the division;
(ii)an administrative act should be addressed, modified, or canceled;
(iii)action should be taken by the division with regard to one of the division's employees; or
(iv)any other action should be taken by the division;
(g)subject to the other provisions of this Subsection (3), in accordance with Title 63G, Chapter 3, Utah Administrative Rulemaking Act, make rules that govern the following:
(i)receiving and processing a complaint;
(ii)notifying a complainant and the division regarding a decision to investigate or to decline to investigate a complaint;
(iii)prioritizing workload;
(iv)maximum time within which an investigation is required to be completed;
(v)conducting an investigation;
(vi)notifying a complainant and the division regarding the results of an investigation; and
(vii)making recommendations based on the findings and results of investigations;
(h)within appropriations from the Legislature, employ staff as may be necessary to carry out the ombudsman's duties under this section;
(i)provide information regarding the role, duties, and functions of the ombudsman to public agencies, private entities, and individuals;
(j)provide on the ombudsman's website, in a form that is easily accessible, information about the fundamental rights of a parent and child and the responsibility of the state in a child welfare matter as described in Section 80-2a-201; and
(k)as appropriate, make recommendations to the division regarding individual child welfare cases, and the rules, policies, and operations of the division.
(4)
(a)The ombudsman may:
(i)decline to investigate a complaint or continue an investigation of a complaint;
(ii)conduct an investigation on the ombudsman's own initiative;
(iii)conduct further investigation upon the request of the complainant or upon the ombudsman's own initiative; and
(iv)advise a complainant to pursue administrative remedies or channels of a complaint before pursuing a complaint with the ombudsman.
(b)Subsection (4)(a)(iv) does not prevent a complainant from making a complaint directly to the ombudsman before pursuing an administrative remedy.
(5)
(a)A record of the ombudsman regarding an individual child welfare case shall be classified in accordance with federal law and Title 63G, Chapter 2, Government Records Access and Management Act.
(b)The ombudsman shall have access to all of the department's written and electronic records and databases, including those regarding individual child welfare cases.
(c)In accordance with Title 63G, Chapter 2, Government Records Access and Management Act, all documents and information received by the ombudsman shall maintain the same classification that was designated by the department.
(6)
(a)On or before October 1 of each year, the ombudsman shall provide a written report to the Child Welfare Legislative Oversight Panel and the Health and Human Services Interim Committee.
(b)The written report described in Subsection (6)(a) shall include:
(i)the total number of complaints filed with the ombudsman;
(ii)the number of complaints the ombudsman investigated;
(iii)reoccurring themes among complaints, if any; and
(iv)any recommendations regarding policies or procedures of the division or the position of the ombudsman.


Amended by Chapter 17, 2026 General Session

Source: official Utah text · Last verified 2026-08-27

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Section 80-2-1104 ("Child protection ombudsman -- Responsibility -- Authority -- Report.") is part of the Utah Code, the codified statutory law of Utah. It sets out the legal rule or procedure described in the text above. Statutes are amended regularly, so always verify against the official source.

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