Texas § OC.651.454 - OTHER UNETHICAL CONDUCT IN SOLICITING CUSTOMERS

§ OC.651.454. OTHER UNETHICAL CONDUCT IN SOLICITING CUSTOMERS

OTHER UNETHICAL CONDUCT IN SOLICITING CUSTOMERS. (a) A person violates this chapter if the person, in arranging for funeral services or merchandise, fails to: (1) provide a prospective customer at the beginning of the arrangement process with a copy of the brochure required by Section 651.404 ; (2) provide to a prospective customer inquiring in person about any funeral service or merchandise a retail price list for the prospective customer to keep; (3) explain to a prospective customer that a contractual agreement for funeral services or merchandise may not be entered into before a retail price list is provided to the prospective customer; or (4) provide general price information by telephone within a reasonable time. (b) A person violates this chapter if the person restricts, hinders, or attempts to restrict or hinder: (1) advertising or disclosure of prices and other information regarding the availability of funeral services and funeral merchandise that is not unfair or deceptive to consumers; or (2) an agreement for funeral services between a consumer and a funeral director or embalmer. (c) A person associated with a funeral establishment violates this chapter if the person solicits business or offers an inducement to secure or attempt to secure business for the funeral establishment unless the solicitation is made under a permit issued under Chapter 154 , Finance Code. Acts 1999, 76th Leg., ch. 388, Sec. 1, eff. Sept. 1, 1999.