Texas § GV.802.1025 - COMPLAINT PROCEDURE

§ GV.802.1025. COMPLAINT PROCEDURE

COMPLAINT PROCEDURE. (a) Not later than the 20th day after the date of receiving notice under Section 802.1024 (a-1) or, if applicable, the second notice under Section 802.1024 (a-2), the notice recipient may file a written complaint with the retirement system. The recipient shall include any available supporting documentation with the complaint. (b) Not later than the 30th day after the date of receiving a complaint under Subsection (a), the retirement system shall respond in writing to the complaint by confirming the amount of the proposed correction or, if the retirement system determines the amount of the proposed correction is incorrect, by modifying the amount of the correction. If the retirement system modifies the amount of the correction, the response must include: (1) how the modified correction was calculated; (2) a brief explanation of the reason for the modification; and (3) a payment plan option if no future payments are due. (c) Subject to Subsection (d), if a complaint is filed under this section, the retirement system may not adjust future payments or recover an overpayment under Section 802.1024 until: (1) the 20th day after the date the notice recipient receives the response under Subsection (b), if the recipient does not file an administrative appeal by that date; or (2) the date a final decision by the retirement system is issued, if the recipient files an administrative appeal before the date described by Subdivision (1). (d) If the retirement system has begun the adjustment of future payments or the recovery of an overpayment under Section 802.1024 (a-2), the system shall discontinue the adjustment of future payments or the recovery of the overpayment beginning with the first pay cycle occurring after the date the complaint is received by the system. The system may not recommence the adjustment of future payments or the recovery of an overpayment until the date described by Subsection (c)(1) or (2), as applicable. If a complaint is resolved in favor of the person filing the complaint, not later than the 30th day after the date of the resolution, the system shall pay the person the appropriate amount. (e) A person whose complaint is not resolved under this section must exhaust all administrative procedures provided by the retirement system. Not later than the 30th day after the date a final administrative decision is issued by the retirement system, a person aggrieved by the decision may appeal the decision to an appropriate district court. Added by Acts 2007, 80th Leg., R.S., Ch. 1164 (H.B. 155 ), Sec. 2, eff. June 15, 2007.