Tennessee § 12-3-310 - Definition of “call center” — Contracts for call center services.

§ 12-3-310. Definition of “call center” — Contracts for call center services.

As used in this section, “call center” includes a person who performs services, including, but not limited to, data entry services, electronic governmental transfers, or other electronic, telephone and telecommunication services. The chief procurement officer shall promulgate regulations pursuant to title 4, chapter 56, authorizing a preference in the evaluation of proposals for state contracts requiring vendors of call center services to only employ, use, or contract with citizens of the United States who reside in the United States, or any person authorized to work in the United States pursuant to federal law, including legal resident aliens in the United States to provide call center services. Any respondent seeking this preference shall supply such supporting documentation as the state may require and shall certify that it will provide services solely by citizens of the United States who reside within the United States, or persons authorized to work in the United States pursuant to federal law, including legal resident aliens in the United States. The certification shall acknowledge and confirm the right of the state to audit and monitor compliance and seek appropriate remedies for noncompliance. Acts 2013, ch. 403, § 18. Compiler's Notes. For the disposition of sections in title 12, ch. 3, as amended by Acts 2013, ch. 403, effective July 1, 2013, please see the table of disposition in § 12-3-101 . Former title 12, ch. 3, part 3, §§ 12-3-301 — 12-3-314 (Acts 1981, ch. 332, §§ 18-20; 2000, ch. 722, § 1; 2004, ch. 798, § 1; 2010, ch. 1098, § 2; T.C.A. § 12-3-215 ; 2011, ch. 295, §§ 5, 19), concerning cost principles and audit, was transferred to title 12, ch. 3, part 6 by Acts 2013, ch. 403, §§ 35-37, effective July 1, 2013. Former title 12, chs. 3 and 4 were recodified by Acts 2013, ch. 403, effective July 1, 2013. In the recodification, some provisions similar to former § 12-4-109(e) were transferred to this section. Acts 2013, ch. 403, § 83 provided that the act, which transferred former title 12, ch. 3, part 3 to title 12, ch. 3, part 6, and enacted this part, shall apply to contracts entered into or renewed on and after July 1, 2013.