Rhode Island § 6-61-3 - Right to Consumer Access to Powered Wheelchair Repairs

§ 6-61-3. Requirement for suppliers to service what they sell.

A supplier who or that sells complex power or complex manual wheelchairs shall meet the criteria of a “qualified complex rehabilitation technology supplier”, as defined in § 6-61-1 and for complex wheelchairs that a supplier has sold, the supplier is required to offer service and repairs during the wheelchair’s useful life expectancy, unless:

(1) The consumer has moved outside of the original supplier’s service area;

(2) The damage that requires repair is the result of consumer abuse or misuse of the equipment that restricts coverage by the client’s health plan, and the client refuses to pay for the repairs; or

(3) The consumer or their representative poses a potential threat to the health and safety of the supplier or is otherwise abusive.