Ohio § 4927.08

§ 4927.08.

(A) A telephone company providing basic local exchange service shall conduct its operations

so as to ensure that the service is available, adequate, and reliable, consistent

with applicable industry standards. (B) The public utilities commission shall adopt rules prescribing the following standards

for the provision of basic local exchange service, and shall adopt no other rules

regarding that service except as expressly authorized in this chapter: (1) Basic local exchange service shall be installed within five business days of the

receipt by a telephone company of a completed application for that service. (2) A basic local exchange service outage or service-affecting problem shall be repaired

within seventy-two hours after it is reported to the telephone company, and the telephone

company shall make reasonable efforts to repair a basic local exchange service outage

within twenty-four hours, excluding Sundays and legal holidays, after the outage is

reported to the telephone company. (3)(a) Except as provided in division (B)(3)(b) of this section, if a basic local exchange

service outage is reported to the telephone company and lasts more than seventy-two

hours, the telephone company shall credit every affected customer, of which the telephone

company is aware, in the amount of one month's charges for basic local exchange service. (b) If the outage is caused by a customer, the telephone company may elect not to credit

that customer. (4) No telephone company shall establish a due date earlier than fourteen consecutive

days after the date the bill is postmarked for a bill for basic local exchange service

provided to end users. (5) A telephone company may disconnect basic local exchange service for nonpayment of

any amount past due on a billed account not earlier than fourteen days after the due

date of the customer's bill, provided that the customer is given notice of the disconnection

seven days before the disconnection. (6) A telephone company may require a deposit, not to exceed two hundred thirty per cent

of a reasonable estimate of one month's service charges, for the installation of basic

local exchange service for any person that it determines, in its discretion, is not

creditworthy. (7) A telephone company shall, unless prevented from doing so by circumstances beyond

the telephone company's control or unless the customer requests otherwise, reconnect

a customer whose basic local exchange service was disconnected for nonpayment of past

due charges not later than one business day after the day the earlier of the following

occurs: (a) The receipt by the telephone company of the full amount of past due charges; (b) The receipt by the telephone company of the first payment under a mutually agreed-upon

payment arrangement. (C) The rules described in division (B) of this section shall provide for a waiver of

the standards described in that division in circumstances determined appropriate by

the commission.