Nevada § 616B.027 - Insurer to provide office in State and statewide toll-free telephone service; private carrier to provide adequate services and information to control losses and prevent accidents and occupational diseases; requirement of availability for communication in real time

§ 616B.027. Insurer to provide office in State and statewide toll-free telephone service; private carrier to provide adequate services and information to control losses and prevent accidents and occupational diseases; requirement of availability for communication in real time

1. Every insurer shall: (a) Provide an office in this State operated by the insurer or its third-party administrator

in which: (1) A complete file, or a reproduction of the complete file, of each claim is accessible,

in accordance with the provisions of NRS 616B.021 ; (2) Persons authorized to act for the insurer and, if necessary, licensed pursuant

to chapter 683A of NRS , may receive information related to a claim and provide the services to an employer

and his or her employees required by chapters 616A to 617, inclusive, of NRS; and (3) An employee or his or her employer, upon request, is provided with information

related to a claim filed by the employee or a copy or other reproduction of the information

from the file for that claim, in accordance with the provisions of NRS 616B.021 . (b) Provide statewide toll-free telephone service to the office maintained pursuant

to paragraph (a). 2. Each private carrier shall provide: (a) Adequate services to its insured employers in controlling losses; and (b) Adequate information on the prevention of industrial accidents and occupational

diseases. 3. An employee of a private carrier who is licensed as a company adjuster pursuant

to chapter 684A of NRS or a person who acts as a third-party administrator pursuant to chapters 616A to

616D, inclusive, or chapter 617 of NRS for a private carrier who administers a claim arising under chapters 616A to 616D,

inclusive, or chapter 617 of NRS from a location outside of this State pursuant to subsection 1 of NRS 616B.0275 shall make himself or herself available to communicate in real time with the claimant

or a representative of the claimant Monday through Friday, 9 a.m. to 5 p.m. local

time in this State, excluding any day declared to be a legal holiday pursuant to NRS 236.015 .