Nevada § 599B.190 - Issuance of refund or replacement of goods or services; notice to consumer

§ 599B.190. Issuance of refund or replacement of goods or services; notice to consumer

1. Except as otherwise provided in subsection 3, a person who purchases goods or services

or makes a donation pursuant to a solicitation governed by this chapter must be given

a refund or replacement, at his or her option, if: (a) The goods or services are defective, are not as represented or if any item described

pursuant to NRS 599B.180 is not received as promised; and (b) He or she returns the unused goods, if any, or makes a written request for the

refund or replacement within 30 days after he or she receives: (1) The goods or services; or (2) Any item described pursuant to NRS 599B.180 , whichever is received later. A return or request is timely if shipment is made or the request is postmarked,

properly addressed and postage prepaid, within the time provided by this paragraph. 2. A registrant who receives a written request for a refund or replacement shall not

require prior authorization for a return of goods and shall give a refund or replacement

within 14 days after receipt of the request. 3. If a consumer of goods returns only a portion of the goods, the refund or replacement

required by subsection 1 may be prorated accordingly. 4. The refund or replacement required by subsection 1 must be given by the seller,

regardless of whether payment for the goods or services is made to the seller or some

other person. 5. Except for any proration permitted by subsection 3, a registrant shall not impose

any charge in connection with a return of goods or a request for a refund or replacement. 6. If a registrant receives payment by credit card, he or she may issue a refund in

the form of a credit to the credit card account of the consumer in lieu of a cash

refund. 7. Within 3 days after any purchase of goods or services or upon delivery of the goods

or services, whichever is later, or within 3 days after receiving a donation, the

seller shall provide the consumer with a written summary of the provisions of this

section. The summary must: (a) Be made in a form prescribed by the Unit. (b) Include the address to which returned goods or a request for refund may be sent. (c) Be accompanied by a statement containing the information required by paragraph

(e) of subsection 1 of NRS 599B.180 , if the provisions of that section apply. (d) If the provisions of paragraph (c) of subsection 2 of NRS 599B.180 apply, be accompanied by a statement concerning the number of persons who have, during

the 12 months preceding the solicitation or any portion thereof in which the seller

has done business, received the item having the greatest value and the item with the

smallest odds of being received. A summary is timely if it is postmarked, properly addressed and postage prepaid, within

the time provided by this subsection.