Nevada § 598.969 - Prohibited acts: Changing a customer's carrier without timely authorization; failure to provide timely written notices and confirmations; engaging in other fraudulent or deceptive acts; proposing contract to waive or authorize violations of the protections of this section

§ 598.969. Prohibited acts: Changing a customer's carrier without timely authorization; failure to provide timely written notices and confirmations; engaging in other fraudulent or deceptive acts; proposing contract to waive or authorize violations of the protections of this section

A provider shall not: 1. Make a statement or representation regarding the provision of a telecommunication

service, including, without limitation, a statement regarding the rates, terms or

conditions of a telecommunication service, that: (a) Is false, misleading or deceptive; or (b) Fails to include material information which makes the statement or representation

false, misleading or deceptive. 2. Misrepresent his or her identity. 3. Falsely state to a person that the person has subscribed or authorized a subscription

to or has received a telecommunication service. 4. Omit, when explaining the terms and conditions of a subscription to a telecommunication

service, a material fact concerning the subscription. 5. Fail to provide a customer with timely written notice containing: (a) A clear and detailed description relating directly to the services for which the

customer is being billed and the amount the customer is being charged for each service; (b) All terms and conditions relating directly to the services provided; and (c) The name, address and telephone number of the provider. 6. Fail to honor, within a reasonable period, a request of a customer to cancel a

telecommunication service pursuant to the terms and conditions for the service. 7. Bill a customer for a telecommunication service after the customer has cancelled

the telecommunication service pursuant to the terms and conditions of the service. 8. Bill a customer for services that the provider knows the customer has not authorized,

unless the service is required to be provided by law. The failure of a customer to refuse a proposal from a provider does not constitute

specific authorization. 9. Change a customer's subscription to a local exchange carrier or an interexchange

carrier unless: (a) The customer has authorized the change within the 30 days immediately preceding

the date of the change; and (b) The provider complies with the provisions of 47 U.S.C. § 258 , as amended, and the verification procedures set forth in 47 C.F.R. part 64, subpart K , as amended. 10. Fail to provide to a customer who has authorized the provider to change his or

her subscription to a local exchange carrier or an interexchange carrier a written

confirmation of the change within 30 days after the date of the change. 11. Propose or enter into a contract with a person that purports to: (a) Waive the protection afforded to the person by any provision of this section;

or (b) Authorize the provider or an agent, employee, independent contractor or representative

of the provider to violate any provision of this section.