Illinois § 5-20
Full text of Illinois Illinois Compiled Statutes § 5-20, with citation guidance and answers to common questions.
§ 5-20.
Customer service; requests for assistance. (a) A covered person shall prominently display on its internet website a toll-free telephone number through which a resident can contact the covered person for requests for assistance and receive live customer assistance, subject to any rules adopted by the Department. (b) A covered person shall implement reasonable policies and procedures for accepting, processing, investigating, and responding to requests for assistance in a timely and effective manner. Such policies and procedures shall include all of the following: (1) A procedure for resolving disputes between the covered person and a resident. (2) A procedure for a resident to report an unauthorized, mistaken, or accidental digital asset business activity transaction. (3) A procedure for a resident to file a complaint with the covered person and for the resolution of the complaint in a fair and timely manner with notice to the resident as soon as reasonably practical of the resolution and the reasons for the resolution. (4) Any other procedure designated by rule by the Department as may be necessary and appropriate for the protection of residents. (Source: P.A. 104-428, eff. 8-18-25.)
Frequently Asked Questions About Illinois § 5-20
What does Illinois Compiled Statutes § 5-20 cover?
Section 5-20 is part of the Illinois Compiled Statutes, the codified statutory law of Illinois. It sets out the legal rule or procedure described in the text above. Statutes are amended regularly, so always verify against the official source.
How do I cite Illinois § 5-20?
A common citation format is "Illinois Compiled Statutes § 5-20" (Illinois). Legal writing may require the code abbreviation, section number, and year or edition. Match the style required by your court, professor, or publisher.
Is this the official text of Illinois law?
No. This page is for research and education and may not include the most recent amendments. For official current law, check the Illinois official source linked on this page or consult a licensed Illinois attorney.
How does Illinois § 5-20 apply to my situation?
Statutes are interpreted in context, and application depends on your specific facts. Only a licensed attorney in Illinois can advise on how this section applies to you. Contact your state or local bar association for a referral.
Sources & Verification
Not legal advice. Verify against the official source and consult a licensed attorney in Illinois.