Guam § 13103 - Complaints.
Full text of Guam Guam Code Annotated § 13103 — Complaints., with citation guidance and answers to common questions.
§ 13103. Complaints.
A customer who in good faith believes that he has been
incorrectly billed for services by an agency or harmed by another
action of the agency except a rate increase, may submit a customer
complaint to the agency involved. Upon receipt of the customer
complaint, and the deposit payment in the case of a billing dispute,
the agency shall investigate the matters raised in the customer
complaint. The agency shall forthwith furnish the customer with
a statement indicating the right of appeal provided by § 13104 of
this Chapter. Within thirty (30) days, the agency shall respond to
the customer as to its findings with respect to the complaint. If
required, the agency shall make an adjustment of account,
including a credit for or return of any deposit payment or portion
thereof made towards the amount disputed if the agency statement
indicates an adjustment is due a customer. However, if the agency
indicates that the dispute should be resolved in favor of the
agency, and it is a billing dispute, the agency shall charge the
customer’s account the amount due less any deposit payments
made towards the disputed amount and may offer a payment plan.
If the agency determines that one of its actions has harmed the
customer, then it shall pay to the customer liquidated damages, if
any, for such action. Disconnection or termination of services
shall not be undertaken by the agency with respect to the disputed
amount until the expiration of thirty (30) days from the date the
statement required by this Section shall be mailed to the customer.
Frequently Asked Questions About Guam § 13103
What does Guam Code Annotated § 13103 cover?
Section 13103 ("Complaints.") is part of the Guam Code Annotated, the codified statutory law of Guam. It sets out the legal rule or procedure described in the text above. Statutes are amended regularly, so always verify against the official source.
How do I cite Guam § 13103?
A common citation format is "Guam Code Annotated § 13103" (Guam). Legal writing may require the code abbreviation, section number, and year or edition. Match the style required by your court, professor, or publisher.
Is this the official text of Guam law?
No. This page is for research and education and may not include the most recent amendments. For official current law, check the Guam official source linked on this page or consult a licensed Guam attorney.
How does Guam § 13103 apply to my situation?
Statutes are interpreted in context, and application depends on your specific facts. Only a licensed attorney in Guam can advise on how this section applies to you. Contact your state or local bar association for a referral.
Sources & Verification
Not legal advice. Verify against the official source and consult a licensed attorney in Guam.