Connecticut § 16-333m - Limitations on charges for disconnection or downgrade of service.

§ 16-333m. Limitations on charges for disconnection or downgrade of service.

Sec. 16-333m. Limitations on charges for disconnection or downgrade of service. (a) No charge may be imposed by any community antenna television company or certified competitive video service provider in any case where a video service subscriber of such company or provider, as applicable, requests a total disconnection of such service. No charge that exceeds the cost to the company or provider may be imposed by any such company or provider in any case in which the video service subscriber requests a downgrade of such service.

(b) No company or provider may charge a subscriber for any video service after the date that such subscriber requests disconnection, downgrade or cancellation of such service, unless, in the case of a total disconnection or any video service option requested to be eliminated, the subscriber prevents the company or provider from disconnecting such service within a reasonable time. If the subscriber makes such request before the last day of the monthly billing period for such service, such company or provider, as applicable, shall grant the subscriber a pro rata rebate for all days of the monthly billing period after such disconnection, downgrade or cancellation.

(c) Nothing in this section shall be construed to relieve a video service subscriber of responsibility for charges incurred as of the date of subscription termination or for any charges resulting from unreturned or damaged equipment, or for equipment purchased from the company or provider for which a balance is still owed.

(P.A. 88-202, S. 8; P.A. 98-121, S. 12; P.A. 23-98, S. 18; 23-191, S. 3.)

History: P.A. 98-121 deleted former Subsec. (a) concerning notification, removed Subsec. (b) designator and added prohibition on charging amount that exceeds costs for downgrading service; P.A. 23-98 substantially amended section including by dividing provisions into Subsecs. (a) and (b), adding provisions in Subsecs. (a) and (b) re community antenna television companies and certified competitive video service providers, deleting provision in Subsec. (a) prohibiting imposition of charge exceeding cost to company for subscriber requested downgrade of service, adding provisions in Subsec. (b) re charge for cancellation of service and provision of pro rata rebate, and made technical and conforming changes throughout; P.A. 23-191 amended Subsec. (a) by inserting “video service” before “subscriber” and adding prohibition re imposition of charge that exceeds cost to company or provider for downgrade of service, amended Subsec. (b) by inserting “video” before “service”, added Subsec. (c) re equipment charges and made technical and conforming changes in Subsecs. (a) and (b).